Spa & wellness

In spa and wellness you never book only a person's time; you always book a room as well. That double commitment makes planning harder than in any other trade and runs through this whole section.

It starts with duration. A sixty-minute treatment includes arriving, changing, a short conversation, the rest afterwards, airing the room and changing the linen — so the room is occupied considerably longer than the treatment lasts. Put only the treatment time in the calendar and you are planning a day that does not exist. How to represent turnaround and rest time cleanly, without turning every booking into handwork, is the most common question here.

Then comes the question of what runs short first. In some houses it is the treatment room, in others the therapist, in others again the sauna or the pool. This section covers how to identify the scarce resource and why the calendar should be built around it rather than around the treatment list.

The third strand is the formats that are common in spas and barely appear elsewhere: couples' treatments, which tie up two people and a larger room at once; vouchers redeemed months later; packages of several treatments with breaks in between; weekend and seasonal peaks that can hardly be shifted.

And finally the conversation beforehand: pregnancy, circulation, recent surgery, skin condition. Which treatments require asking, and how to record the answer briefly without opening a medical file, also belongs in this section.

What is not here: facials and device-based treatments belong in the beauty studio, even where they sit along the same corridor in some houses. Team, capacity and numbers are under studio management, the question of a system under salon software.